BSC Store Operations Level 4 Driver
BSC Store Operations Level 4 Driver
Reports to: BSC Store Manager
Supervises: N/A
Summary Statement: The person in this position is responsible for assisting customers with merchandise and deployment needs, maintaining the BSC brand and customer service standards.Essential Job Functions
- (Point of Sale) Accurately enter all customer information into the POS system.
- (Point of Sale) Operate POS system to check out all customer purchases, returns or exchanges.
- (Customer Service) Answer telephone calls and welcome customers by greeting them, learning their shopping purpose, and providing customer satisfaction with a friendly, courteous and professional attitude.
- (Customer Service) Identify current and future customer requirements by establishing rapport with potential and actual customers and others in a position to understand merchandise requirements.
- (Customer Service) Resolve customer issues, seeking assistance from a manager if needed.
- (Customer Service) Handle and assist with all sizing needs for deployments. (if applicable)
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Order Fulfillment
- Must be able to fulfill back orders and complete sales transactions in back office.
- Ensure that fulfillment of the order relieves inventory and increases sales.
- Works with store personnel to ensure orders are filled in preparation for pickup
- If the store does deployment operations, Order fulfillment includes preparing the orders for the deployer and packing the deployment bag (if applicable)
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Receiving
- Must be able to sign, verify, and receive inventory, submitting required paperwork.
- Accurately In-check inventory being received from vendors.
- Accurately In-check inventory being received as transfers from other BSC Stores
- Ensures all stock is organized and located in appropriate storage areas.
- Other receiving duties as assigned.
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Store Merchandising
- Maintain a store that looks well stocked and conforms to the BSC Store Standards.
- Maintain cleanliness of sales floor, restrooms, warehouse, and office space.
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or sales floor.
- Responsible for all NIS tags.
- Participate in store inventories, conduct cycle counts, and assist with A to Z shelf organization. (if applicable)
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Shipping
- Shipping orders to customers, ensuring all paperwork is done and the order is fully executed in the system (D365).
- Shipping store transfers to other Base Supply Centers.
- Must understand the shipping process and ensure that items go out in a timely manner.
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Driver
- Must have a valid driver’s license and be insurable through the company’s insurance.
- Load company vehicle with product needed to be delivered. Drive company vehicle to customer locations and unload product.
- Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
- Responsible for transporting products to and from store and warehouse
- Pulls products from inventory storage according to the documentation provided
- Ability to do basic math: add, subtract, multiply, divide, etc.
- Must be able to lift 60 pounds and carry 40 pounds for minimum of 25 feet.
- Must be able to bend, walk, stoop, climb and stand for 8 hours per day.
- Must have basic computer skills.
- Other delivery duties as needed.
- Assist other personnel as time and knowledge permit.
- Participate in training and meetings as requested.
- Perform other duties as assigned.
- Must work professionally as part of a team with other store employees.
- Must be able to comprehend and perform duties using established work and safety procedures.
- Must perform effectively under conditions of fluctuating workloads.
- Appearance must be neat, clean and in adherence to the company’s dress code policy.
- Must have a working knowledge of Microsoft Office.
- A high school diploma or equivalent is required.
- Training while on the job will be provided.
