Content Moderator & QA Specialist

About the Role We are looking for a detail-oriented Content Moderator & QA Specialist to support the safety and quality of our gaming platforms. You will play a key role in reviewing user-generated content (UGC), ensuring compliance with community standards, and maintaining a fair and engaging player environment. Key Responsibilities Review and moderate user-generated content (e.g., in-game chat, usernames, forums, player reports) in accordance with company policies and gaming community guidelines. Conduct quality assurance (QA) audits on moderation decisions to ensure accuracy, consistency, and adherence to internal standards. Follow established moderation workflows, escalation protocols, and SOPs to deliver reliable and scalable outcomes. Identify trends, emerging risks, and edge cases (e.g., toxic behavior, cheating, scams), and escalate appropriately. Document moderation decisions and contribute to the continuous improvement of guidelines and knowledge bases. Collaborate with Player Support, and User Operations teams to support a safe player ecosystem. Meet defined productivity and quality KPIs on a daily and weekly basis. Requirements Diploma or Bachelor's degree in any discipline Proficiency in Mandarin Chinese (reading and written) to review Chinese-language gaming content; working knowledge of English for internal communication 1–2 years of experience in content moderation, Trust & Safety, customer support, data labeling, or related operational roles (gaming industry experience is a plus) Familiarity with common online violations such as harassment, hate speech, fraud, cheating, and intellectual property infringement Strong attention to detail with the ability to interpret guidelines and make consistent, fair decisions Able to handle high-volume, repetitive tasks with accuracy and focus Comfortable working in a fast-paced, metrics-driven environment Willingness to work rotating shifts, including weekends and public holidays (if required)