Customer Experience Associate - Fresher (WFH)

About the job:

We are looking for a competitive, innovative, and driven individual to join our customer success team as a client success associate upon successfully completing our traineeship program. In this role, you will work closely with cross-functional teams, including customer success, product, and engineering, to transform insights into impactful product features and solutions. We invite applications exclusively from freshers who will be completing their graduation/post-graduation in 2026, irrespective of their specialization. If you are patient and comfortable explaining things to international clients, are curious about how software works, eager to learn and adapt, and ready to take on challenges with a proactive and innovative mindset, you are the perfect fit for our team.

Key Responsibilities:

1. Learn our platform, Recruit CRM, and understand the recruitment business.
2. Answer client queries via chat, email, and video calls to gain experience.
3. Help users understand how to use features and suggest workarounds.
4. Uphold communication guidelines and procedures.
5. Build and nurture client relationships.
6. Continuously strive for exceptional service delivery.

Traineeship/Probation details:

1. Traineeship program: 6 months; 8.5 hours per day, payment of INR 20,000 per month.
2. Full-time opportunity: Based on your performance during the training program, you may be offered a full-time position as customer success associate with a CTC of INR 8,00,000 (INR 6,00,000 base salary + INR 2,00,000 yearly performance pay- paid out quarterly)
3. During training, you will be evaluated on: Application knowledge, communication, learning attitude, problem-solving, consistency/commitment, and integrity.

During the initial 6-month training period, you'll be working in the primary Europe shift (12:00 pm - 10:00 pm IST). You'll transition to one of our five core work shifts as a full-time employee as per requirement and availability: -

1. Europe - 12:00 pm - 10:00 pm IST Monday - Friday.
2. Asia Pacific - 6:00 am - 4:00 pm IST Monday - Friday.
3. Half North America - 4:00 pm - 2:00 am IST Monday - Friday.
4. Full North America - 8:00 pm - 6:00 am IST Monday - Friday.
5. Middle East - Can choose from 4 options (4 days or 5 days a week).

Selection process (Online/Virtual):

The selection process at Recruit CRM includes an online aptitude & English test, an assignment round, and 2-3 virtual interview rounds, all designed to evaluate your analytical thinking, communication skills, and problem-solving abilities. Leap and launch your career with Recruit CRM, where curiosity, commitment to excellence, and creative problem-solving are recognized, valued, and nurtured.

Apply now and be a part of our success story!

Note: (Our team will proactively share updates at every stage. We request candidates not to contact employees directly via social media or email regarding application status.)

Who can apply:

Only those candidates can apply who:

Salary:

₹ 8,00,000 /year

Experience:

No experience required

Deadline:

2026-08-21 23:59:59

Other perks:

5 days a week

Skills required:

Problem Solving, English Proficiency (Spoken) and Effective Communication

Other Requirements:

1. 1. We are looking for 2026 graduates/postgraduates only.
2. 2. Students from all courses can apply.
3. 3. Excellent communication skills.

About Company:

Join Recruit CRM, a global, high-growth, AI-powered ATS + CRM trusted by 1,700+ recruitment firms across 100+ countries. Ranked #1 by Gartner with a 4.9/5 on G2 & Capterra, we're revolutionizing recruitment with GPT-driven outreach, AI-powered resume parsing and smart candidate matching, automated JD and email generation, intelligent pipeline tracking, real-time analytics, and end-to-end workflow automation all in one powerful platform.