Customer Service Executive / Customer Support Executive / Client Service Associate
Role Description This full-time hybrid role as Customer Service Executive / Customer Support Executive / Client Service Associate is based in Abu Dhabi Emirate, United Arab Emirates, with flexibility for some work-from-home arrangements. Day-to-day responsibilities include responding to client inquiries via phone, email, and other channels, resolving issues promptly, and ensuring a positive customer experience at every interaction.
The role involves tracking service requests, coordinating with internal teams to provide timely information, and maintaining accurate records of customer communications. The individual will follow up on open cases, support service-related documentation, and contribute feedback to improve customer service processes. The position requires consistent professionalism, clear communication, and a strong commitment to customer satisfaction.
Qualifications
- Candidates should possess strong Interpersonal Skills to build trust, handle concerns, and communicate clearly with diverse clients and colleagues.
- Candidates should demonstrate a focus on Customer Satisfaction through proactive problem solving, timely follow-up, and a service-oriented mindset.
- Candidates should have experience in Customer Support and Customer Service, including managing inquiries, troubleshooting issues, and providing accurate information.
- Candidates should be familiar with Customer Service Management practices, such as maintaining service logs, prioritizing cases, and coordinating with internal teams.
- Additional beneficial qualifications include excellent spoken and written communication in English, strong organizational skills, basic proficiency with CRM or ticketing systems, and the ability to work effectively in a hybrid environment.
- Prior experience in contracting, construction, or related industries and knowledge of local business practices in the UAE are considered an advantage.
