Job Description (Professional JD Format)

Position: Customer Service Executive Income Tax

Location: Ghaziabad

Shift: Day Shift

CTC: Up to 4 LPA

Experience: 1to3 Years

Qualification: Any Graduate

Interview Mode: Walk-In

Role Overview

We are seeking a dynamic and customer-focused professional with basic knowledge of Income Tax and strong communication skills to join our team. The ideal candidate will be passionate about delivering excellent customer support and ensuring high levels of client satisfaction.

Key Responsibilities

• Handle customer queries via phone and other support channels
• Provide accurate information and timely issue resolution
• Log and track customer interactions in CRM systems
• Escalate unresolved/complex cases to relevant departments
• Ensure adherence to SLA and quality standards
• Stay updated on income tax regulations, policies, and processes
• Support continuous improvement initiatives
• Maintain professionalism and compliance standards

Required Skills

• Prior experience in Customer Service / Customer Support
• Basic knowledge of Income Tax
• Excellent verbal and written communication in English & Hindi
• Strong interpersonal and problem-solving skills

Apply Now

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If interested pl send resume 
www.whitehorsemanpower.in
White Horse Manpower Consultancy Private Limited

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