Customer Support Executive (CSE)
We are hiring a Customer Support Executive (CSE) to join our growing team and provide exceptional support to our customers.
Job Responsibilities
- Handle customer queries via phone, email, chat, or in person in a professional manner.
- Resolve customer complaints and provide appropriate solutions within the given time frame.
- Maintain accurate records of customer interactions and follow-ups.
- Coordinate with internal teams to ensure timely issue resolution.
- Guide customers on products, services, and company policies.
- Build positive relationships with customers to ensure satisfaction and retention.
Requirements
- Excellent communication and interpersonal skills.
- Ability to handle customer concerns calmly and professionally.
- Basic computer knowledge and familiarity with MS Office.
- Strong problem-solving and multitasking abilities.
- Previous customer service experience is preferred, but freshers may also apply.
What We Offer
- Competitive salary.
- Performance-based incentives.
- Career growth opportunities.
- Supportive and professional work environment.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Provident Fund
Work Location: Remote
