Customer Support Executive - (Mechanical , ECE, Electronics)
Be the face of Avishkaar for our customers. You’ll own end‑to‑end support, solve real product problems, and help shape how we delight learners and educators. This is a high‑impact role where your decisions and voice will directly improve product experience.
What you’ll do
- Own customer interactions across email, phone, and WhatsApp.
- Troubleshoot, and resolve product issues; escalate to product or engineering when needed.
- Write short knowledge articles to reduce repeat tickets.
- Follow up until the customer is satisfied and track basic support metrics (first response time, resolution time, CSAT).
- Coordinate with product, marketing, engineering, and ops to close feedback loops.
Who we’re looking for
- Qualification: B.Tech or engineering degree required in mechanical or electrical or electronics.
- Experience: Freshers welcome; If you have prior robotics, or customer support experience, it will be preferred.
- Skills: Comfortable with basic electronics and product troubleshooting;
- Communication: Fluent in English and Hindi.
- Mindset: Empathetic, curious, proactive, and able to work independently as the sole support owner.
Practical details
- Location: Kirti Nagar, Delhi — work from office.
- Hours: 9:00 AM – 6:00 PM.
- Weekend: Must be available on Sundays; you will get one weekday off.
- Start: Immediate joiners preferred
