Customer Support Executive | Work From Home | Flipkart CX Process |

Job Description:

We are hiring Customer Support Executives who are passionate about delivering excellent customer service and resolving customer queries with empathy and professionalism. This is a Work From Home opportunity for both freshers and experienced candidates.

Key Responsibilities:

• Handle customer queries and concerns through Calls, Chat, and Email.
• Provide timely and effective resolutions to customer issues.
• Demonstrate empathy, problem-solving, and customer-centric decision-making.
• Manage complex and sensitive customer concerns professionally.
• Ensure high levels of customer satisfaction and service quality.
• Adhere to company policies, processes, and compliance requirements.
• Complete mandatory training and certification successfully.

• Graduate or Undergraduate candidates can apply.
• Freshers with good communication skills are welcome.
• Experienced candidates must have a minimum of 6 months of documented customer service experience.
• Average communication skills in English (spoken and written).
• Male and Female candidates are eligible.

• 6 Days Working with 1 Rotational Weekly Off.
• 24x7 Rotational Shifts.
• Immediate Joiners Preferred.
• Complete Work From Home.

• Salary: 14,500 18,500 CTC per month.
• Paid Training Program.
• Work From Home Opportunity.
• Career growth and development opportunities.
• Opportunity to work with one of India's leading e-commerce customer support teams.

Candidates should have:

• Laptop with Intel i5 Processor
• Minimum 8 GB RAM
• Broadband Internet Connection (50 Mbps or above)
• USB Headset
• Power Backup Facility

Ruchita Kanani

HR Team