Customer Support Voice & Non-Voice Call Center Agent
We are looking for a Voice & Non-Voice Call Center Agent to join our team at The Galaxy Of Electronica. The role offers ₹15,000 - ₹24,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
The minimum qualification for this role is below 10th and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.
Key Responsibilities:
- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is below 10th and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Day shift.
- It is a Both Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.
More about this Customer Support Voice & Non-Voice Call Center Agent job
Please go through the FAQs to get all answers related to the given Customer Support Voice & Non-Voice Call Center Agent job
Can freshers or experienced candidates apply for this Customer Support Voice & Non-Voice Call Center Agent role?Ans : Candidates who have All Education levels with 0-1 years of experience can apply for this Customer Support Voice & Non-Voice Call Center Agent role.
How much can you earn in this position?
Ans : You can earn between ₹15,000-₹24,000 per month in this Customer Support Voice & Non-Voice Call Center Agent position.
What shift and timings does this job follow?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Day shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Customer Support Voice & Non-Voice Call Center Agent job?
Ans : There are 2 vacancies for this Customer Support Voice & Non-Voice Call Center Agent role.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Customer Support Voice & Non-Voice Call Center Agent position is Himayat Nagar, Hyderabad.
What makes this Customer Support Voice & Non-Voice Call Center Agent job a good opportunity?
Ans : This Customer Support Voice & Non-Voice Call Center Agent job is a good opportunity as it offers a salary between ₹15,000-₹24,000 per month. This is a Both job and has 2 openings.
