Executive - Contact Centre (Chennai) (Female Only)

<ul><li>Contact customers with overdue payments through phone calls, emails, and letters to negotiate payment plans and arrange for debt repayment.</li><li> Investigate and analyse customers' financial situations to determine their ability to pay and propose suitable repayment options.</li><li> Document all collection activities accurately and maintain detailed records of interactions with customers.</li><li> Follow up on promised payments and ensure compliance with agreed-upon repayment plans.</li><li> Handle escalated customer inquiries and complaints with a focus on resolving issues promptly and professionally.</li><li> Coordinate with internal departments, including legal and finance, to escalate unresolved issues and recommend further actions as necessary.</li><li> Comply with all legal requirements and company policies related to debt collection practices.</li><li> Achieve monthly and quarterly collection targets set by management.</li><li> Provide regular reports and updates on collection activities, outstanding debts, and customer interactions.</li><li> Continuously update knowledge of industry trends, regulations, and best practices in debt collection.</li></ul>