Guest Service Associate

Key Responsibilities (KRAs) 1. Guest Service Welcome guests with a warm and professional attitude. Assist customers with seating and menu recommendations. Ensure every guest receives prompt and courteous service. Build positive relationships with regular customers. 2. Customer Experience Resolve guest complaints promptly and professionally. Escalate unresolved issues to the Store Manager. Collect customer feedback and suggest service improvements. Ensure guest satisfaction before they leave the café. 3. Sales Support Promote ongoing offers, loyalty programs, and new products. Encourage upselling and cross-selling to increase average bill value. Support the team in achieving daily sales targets. 4. Store Operations Maintain cleanliness and hygiene in the guest area. Ensure menus, promotional materials, and displays are well maintained. Coordinate with kitchen and service staff for smooth order execution. 5. Billing & POS Support Assist customers with billing and payment queries. Support cash and digital payment processes when required. Ensure billing accuracy. 6. Compliance Follow food safety, hygiene, and grooming standards. Adhere to company SOPs and customer service guidelines. Ensure compliance with health and safety regulations.     Key Performance Indicators (KPIs) Customer Satisfaction (CSAT) Score Guest Complaint Resolution Time Repeat Customer Rate Upselling & Cross-selling Achievement Service Quality Audit Score Mystery Audit Score Guest Feedback Rating SOP & Grooming Compliance Locations- Inox Bund Garden / Inox Elpro Chinchwad / PVR Icon Wadarvadi / Viman Nagar / PMC Wakad / Heritage Mall Inox