International Voice Process - (Womens are Eligible), No Experience Required

Amazon is hiring for the position of Virtual Customer Service Associate (VCSA) under the International Voice Process. This is a full-time work-from-home job for candidates who are interested in making a career in customer support. Candidates should be India-based. This position is open for freshers as well as experienced candidates.

If you enjoy talking to people, solving customer problems, and working in a professional environment, this is an opportunity to work from home and gain experience with one of the world’s leading e-commerce companies.

JOB DESCRIPTION

• Company: Amazon 
• Job Title: Virtual Customer Support Representative
• Job Type: Full Time
• Work Mode: Work from Home 100%
• Location: New Delhi
• Industry: International Customer Services / BPO
• Experience Required: 0 to 3 Years
• Salary Monthly: 25000 to 32000

About the Job Role

As a Virtual Customer Service Associate (VCSA) you will be supporting customers over voice calls by answering questions, resolving concerns, and providing accurate information. Your job is to provide professional, timely support to every customer in accordance with Amazon customer service standards.

Since this is an international voice process, candidates should be comfortable communicating in English and handling conversations with customers from different regions. This opportunity is for freshers also as the organization provides training to make the new employees understand the work process.

Working from home allows you to perform your duties remotely while remaining connected with your team through online communication tools. 

Main Responsibilities

As a customer support team member, your daily duties might involve:

• Answer incoming customer calls in a professional manner.
• Listen to customer concerns and offer appropriate solutions.
• Cooperate quickly and politely with complaints.
• Assist customers with orders, deliveries, payments or account issues.
• Keep accurate records of customer interactions.
• Handle all calls according to company policies.
• If necessary, refer complex issues to the appropriate department.
• Meet quality standards and achieve production goals.
• Keep customer data confidential.
• Provide a good customer experience with every interaction.

Eligibility Criteria:

Candidates interested in this position should have the following:

• Candidates having passed 12th grade or graduate or Postgraduate can apply.
• New students are welcome.
• Preferably candidates with max 3 years of experience in Customer Service or BPO.
• Experience in BPO (either international or domestic) will be an advantage.
• Work from home comfortable.
• Stable internet connection is a must to work smoothly.

Required Skills

The ideal candidate should have the following skills:

• Good verbal communication in English.
• Understanding customer requirements.
• Good listening skills.
• Customer centric approach.
• Problem solving ability.
• Good knowledge of computers.
• Knowledge of the Internet and its applications.
• Ability to work in fast paced environment.
• Positive attitude and eagerness to learn.
• Team work and time management skills.

Work Schedule

This position may require shift rotation based on business needs. The role supports international customers so candidates must be comfortable working at night, weekends or public holidays, as and when scheduled.

Weekly off days will be given by company roster.

Salary and Employee Benefits

The selected candidates will get an annual salary package ranging from Rs 3.64 lakh to Rs 4.33 lakh depending on their qualification, interview performance and relevant experience.

Other benefits may include:

• Work From Home positions.
• Internet Reimbursement
• Allowance for night shift.
• Medical Insurance cover up to Rs. 5 lakhs.
• Five days out of the week.
• Two days off each week.
• Paid training before starting work
• Opportunities for advancement within the company.
• Work environment of professionalism and support.

Who can Apply for?

This opportunity is a good fit for candidates who:

• Seeking a remote position, full time.
• Good knowledge of English language.
• Like assisting customers.
• Can stay calm while dealing with various situations.
• Have the ability to work on nights.
• Want to kick start their career in BPO industry.
• Desire to gain experience with a world-wide known company.

Fresh graduates and first time job seekers are welcome to apply if they meet the eligibility requirements.

Process of Selection

The recruitment process generally includes: 

• Online application submission. 
• First review of applications.
• Online evaluation or communication evaluation (if applicable).
• Interview: Virtual.
• Verification of documents.
• Last choice.

Training & Onboarding.

Candidates who successfully complete all stages will be sent out further information regarding joining and setting up work.

Documents Required

Applicants should have the following documents ready:

• Revised Resume.
• Photograph in passport size.
• Aadhaar Card or any valid Government ID.
• Diplomas.
• Active Mobile Number. 
• Email.
• Bank Account Details (to be submitted post final selection)