IT Support Engineer – Microsoft 365 / Helpdesk (PST Shift)

Company Description

Codem Inc. specializes in scalable, AI-driven eCommerce solutions that deliver cost savings and operational efficiencies. With a history of launching and managing over 100 B2C and B2B platforms worldwide, Codem leverages expertise from industry leaders with backgrounds at renowned companies like Amazon and KPMG. Our approach combines innovative technologies, such as AI/ML, Shopify apps, and cloud-based systems, to empower digital transformation for businesses in sectors like Health & Beauty, Apparel, and Consumer Electronics.

With offices in San Francisco, Singapore, and Chennai, we provide agile, cost-effective services to help clients tackle complex digital challenges and scale effectively.

IMMEDIATE JOINERS ONLY

Role Overview

We are looking for a proactive and customer-focused IT Support Engineer to support and manage Microsoft 365 environments for enterprise customers during PST business hours.

This role will focus on:

Microsoft 365 administration

User support and troubleshooting

SharePoint and collaboration support

Endpoint and Windows login troubleshooting

Day-to-day IT helpdesk operations The ideal candidate should be comfortable handling end-user support independently and capable of troubleshooting issues across Microsoft 365, Windows, and collaboration platforms.

We are specifically looking for immediate joiners who are comfortable working PST shifts.

Key Responsibilities

Microsoft 365 Administration

Manage and support Microsoft 365 environments including:

Exchange Online

SharePoint Online

OneDrive

Teams

Entra ID (Azure AD)

Create, modify, and manage:

User accounts

Groups

Licenses

Password resets

MFA troubleshooting

IMMEDIATE JOINERS ONLY

End User & Helpdesk Support

Troubleshoot user issues related to:

Windows login problems

Account lockouts

Outlook issues

Teams access

Password and MFA issues

Provide remote support for day-to-day IT incidents and requests

Handle tickets within defined SLA timelines

SharePoint & Collaboration Support

Support SharePoint Online administration and permissions

Configure and troubleshoot

External sharing policies

Access permissions

Site-level access

File sharing issues

Assist users with collaboration and document access issues

Security & Compliance Support

Support implementation and maintenance of:

Conditional Access policies

MFA policies

Device compliance policies

Basic security hardening activities

Monitor and escalate suspicious login or security-related issue

Required Skills

5+ years of experience in:

Microsoft 365 Administration

IT Helpdesk / Desktop Support

Strong hands-on experience with:

Exchange Online

SharePoint Online

Teams

Entra ID / Azure AD

Experience troubleshooting

Windows login issues

Password & MFA problems

Outlook and Teams issues

Good understanding of

SharePoint sharing policies

User permissions

External collaboration controls

Experience using ticketing systems and handling SLA-driven support environments

Nice to Have

Experience with

Intune

JAMF

Conditional Access

Defender for Office 365

Basic networking knowledge

Exposure to security hardening projects for Microsoft 365

Experience supporting macOS endpoints

Working Model

PST shift support role

Immediate joiners preferred

Strong troubleshooting mindset

Comfortable handling users independently

Clear communication skills