Lead Management And Admin Executive

Handle inbound calls & leads — respond to customer queries about tiles, pricing, availability, and guide them through to a sale Manage WhatsApp Business messages — reply to customer queries, share catalogues, follow up on pending leads promptly Work leads from Shopify — track enquiries/orders coming through the store, follow up on abandoned carts or quote requests, keep lead status updated Make PIs (Proforma Invoices) — prepare accurate PIs for customers based on their tile/quantity requirements and confirm before order processing Follow-up discipline — systematically chase every open lead and quote until it converts or is closed out, nothing sits untouched Coordinate deliveries — book porters/local transport for confirmed orders, track dispatch and delivery status, resolve delivery issues Daily reporting — end-of-day summary of leads handled, PIs sent, and conversions to the founder