MHLS Advisor L3 Work from Home with limited VCC Locations

MHLS Advisor Direct 6 Months Contract Work from Home Opportunity Job Title MHLS Advisor L3 Work from Home with limited VCC Locations Locations Available Andhra Pradesh Telangana Karnataka Tamilnadu Maharashtra Uttar Pradesh Delhi Punjab Rajasthan Kerala West Bengal This is work from Home based for 06 months contract on Amazon payroll About Amazon India Development Centers Amazon India Development Center AIDC started in Bangalore in 2004 followed by centers in Bangalore 2005 and Chennai 2006 The vision was to utilize the top talent available in India to drive our global business growth Today AIDC builds supports tests and manages technology products services which support millions of Amazon customers worldwide About the team MyHR Live Support MHLS Onboarding PeoplePortal and Payroll Support Data Management Exits and Internal Transfers These teams are located in Hyderabad Bangalore to provide for followthesun support of these key activities We are looking for a dynamic organized selfstarter to join our MHLS Core team The MHLS associate will work closely with the MHLS team in the US to provide a variety of HR services to North American Employees We have an immediate need for dedicated professionals to join team in their HR Contact Center Be the voice of MHLS as the first point of contact for Employees Managers and the HR community Deliver highest standards of service in any customer interaction and ensuring an accurate efficient personalized resolution of queries through effective usage of systems tools resources Key job responsibilities The MHLS team is comprised of HR Professionals supporting Amazon employees globally within multiple languages with services 24 hours a day 7 days a week in some countries As a MHLS Professionals your responsibilities will be Handle inbound and outbound calls from Amazon employees regarding their HR queries Receive queries via phone or chat and log contacts into the shared service case management system Responsible to work on Ticketing to resolve the queries received from the employee Responding to inquiries regarding policies and programs including benefits attendance payroll deductions etc Adhere to defined processes and ensure delivery in accordance with set quality standards Thorough knowledge of policies processes for multiple Customers group Ensure the Service level are achieved at all times for HRS processes Use high judgement critical thinking and rationale to balance process adherence with employees needs to analyze and decide on suitable resolutions Integrity and discretion in dealing with sensitive information and ensure data privacy at all times Take ownership for query resolution and individual metrics Basic qualifications A bachelors degree Minimum of 0 10 years of experience in international voice process Willingness to handle calls Willingness to work in call center contact center Help desk environment Willingness to work in 24 7 support process including night shifts Proficient with MS Excel Word email writing Application of Phone and email etiquettes in customer interactions Preferred qualifications Handling HR help desk is desirable Experience in HR HR shared services Experience in PeoplePortal Domestic Relocation Provided No Shifts Rotational it is a 24 7 shift environment and shifts are rotational changes every 34 months Weekly Off Rotational two consecutive day off it is a 5day working week with 2 consecutive days off The off days may change every 34 months ASSESSMENT LINK https amazonvirtualhiring hirepro in registration incta ju0f4 apply j58494 e14604