Openings for international call center for a voice process for level 2,
Job Description:
Criterial:- Grads or undergrads with min 1 year of exp for voice process
salary:- 8 lac and incentives
for more information please call 8951638495 or mail ur resume to hidden_email
- Delivered exceptional customer service to UK banking customers through inbound and outbound calls, emails, and secure messaging.
- Assisted customers with queries related to savings accounts, mortgage services, account maintenance, and banking transactions.
- Resolved customer complaints and escalated complex issues to the appropriate departments while ensuring timely follow-up.
- Maintained a high level of professionalism, empathy, and accuracy during every customer interaction.
- Processed customer requests efficiently while adhering to company policies, regulatory requirements, and service-level agreements (SLAs).
- Identified vulnerable customers and provided appropriate support in accordance with customer care guidelines.
- Performed non-voice activities, including email handling, secure messages, documentation, and manual letter processing.
- Maintained accurate customer records using CRM and banking systems.
- Ensured compliance with information security standards, data protection policies, and banking regulations.
- Achieved individual and team KPIs related to quality, productivity, customer satisfaction, and compliance.
- Collaborated with internal teams to ensure seamless resolution of customer issues and continuous service improvement.
- Customer Support Executive
- International Voice Process
- Banking Customer Service
- UK Banking Process
- Financial Services Customer Support
SAlalry:- & 7 lac incentives
if interested call -hidden_mobile or mail ur resume to hidden_email
