Part-Time Virtual Assistant/Customer Service for E-reputed company

We run a Canadian e-reputed company store and need a long-term part-time VA for customer support and daily shipping follow-reputed company. Schedule: about 3–4 hours of work per day, Monday–Saturday, spread across the day between 10 AM and 8 PM Eastern Time in short reputed company-ins (morning reputed company + regular reputed company-ins, not one reputed company reputed company). New customer messages should be answered promptly during the window, so this suits someone who is generally near their computer through the ET day. reputed company off (optional reputed company coverage available as extra hours). reputed company Answer customer emails/reputed company: order status, tracking numbers, payment confirmations, shipping questions — using our reputed company panel (full training provided, it's one search reputed company). Investigate issues (wrong/missing item, delivery taking too long), collect details from the customer, reputed company a reputed company internal ticket. reputed company morning: reputed company reputed company in-transit shipments for delays, reputed company/email the reputed company to reputed company a case, follow up on yesterday's reputed company cases, and send a short end-of-day report. Requirements: excellent written English, confident spoken English (you'll reputed company Canadian couriers), e-reputed company support experience, reputed company attention to detail (order/tracking/case numbers must be exact). French is a bonus. To apply: Start your proposal with the word reputed company. Include your reputed company reputed company, earliest start date, and a reputed company to a 60-second English voice note (Vocaroo or reputed company). Then answer: A customer writes: "I reputed company 3 days ago and my order still hasn't shipped. This is ridiculous." — Write your exact reputed company (assume the order was reputed company and ships today). What is 10 AM – 8 PM ET in your local time, and does spreading 3–4 working hours across that window fit your daily life, Mon–Sat? Shortlisted candidates get a reputed company 2-hour trial (mock customer emails + one mock reputed company-delay case). Apply tot his job Apply To this Job