Senior System Administrator- IT Operations
Colruyt Group India | Permanant (Full Time)
Senior System Administrator- IT Operations
IT Operations team is responsible to monitor the ITInfrastructure & Batch environment of entire Colruyt Group and to ensureits high availability. We trigger relevant actions to ensure the upkeep of ourIT Infrastructure and act as a first-line support to our serviceconsumers.
We add value to the business by ensuring the issue resolution as fast aspossible and strive to prevent delays/outages in coordination with othertechnical teams. We monitor and support Colruyt Group Pre-Production andProduction environments in 24x7 shifts with a global team presence in Belgiumand India. We are quite active in the following best practices of ITILFramework:
- Batch& Event Management
- ChangeManagement
As a Senior System Administrator (Role: Shift Lead) of IT Operations team, you are expected to
- Guarantee the quality, integrity, maturity,and service orientation towards our service consumers
- An expert in Mainframe Batch monitoring. Nice to have: Relevant experience in IT Infrastructure monitoring (Eventmonitoring)
- Have enough awareness of the Infrastructure& Batch environment, can assess the level of impact and capable of addressing them
- Handle all technical escalations
- Setup the necessary procedures& documentation
- Oversee the health of infrastructure systems and provide inputs towards continuous improvements
- Makes a report of shift operations as needed
Responsibilities & Main tasks: (During your shift window)
- Capable of executing all tasks as a “MainframeBatch Operator”
- Monitor different work dashboards (Eg: Batch,Event, Incident…) and trigger appropriate actions
- Ensure, the other IT operators in your shifttake-up their job as expected (E.g., shift handover's, Clean-up tasks, openincidents, ...)
- Ensure, the IT Operators follow the available procedures,documentation, & knowledge base
- Provide break-fix support & act as a technicalescalation point
- Oversee the management of Batch, Incident, Event& Change handling and required follow-up
- Deal the complaints from our customers and takesubsequent actions to improve the knowledge, work methods, etc.
- Take lead in disaster meetings and help thestakeholders to address the issue(s)
- Up to date w.r.t the knowledge ofInfrastructure/Batch environment
- Capable to assess the criticality of givensituation and come out with alternatives
- Quickly adaptable to the ongoing changes in theenvironment
- Share the knowledge/questions with team orrespective stakeholders
- Identify the needs (or problems) and triggerrelevant actions
- Provide input towards possible automation andservice/process improvements
Technical
- Very good understanding of ITIL V3/V4Fundamentals
- Experience in working with the tools like BMCControl-M, Microfocus OMI, Dynatrace, Tivoli., etc.
- Fair knowledge of Windows & Linux OperatingSystems
- Good foundation of networking concepts
- Nice to have: Knowledge & experience workingwith different automation tooling within IT Operations
Behavioral
- Flexible to work in 24x7 shifts which also includesNight and Weekend-shifts
- Very good communication & coordinationskills
- Very good team player
- Very good analytical thinking and problem-solvingabilities
- Self-driven, committed, process Oriented andable to handle challenging situations
- Open to take-up additional responsibilities asand when needed
Experience
- 5-10 years relevant experience working in ITOperations domain
