Specialist Assistant Manager - Digital & Analytics Skills Lead — Skills Transformation (Solutions Workstream) - Hyderabad

Summary Position Summary The USI D&A Skills Lead executes core sustainment and Wave 2 implementation work within the Skills D&A portfolio—balancing day-to-day operational support with hands-on delivery across the implementation lifecycle.

This role fills a critical hands-on execution gap by: managing key sustainment responsibilities (ticket triage, system access, SkillsIQ administration, reporting); supporting process and reporting improvements to increase efficiency and service quality; supporting build, test, and cutover activities while independently driving assigned implementation deliverables; identifying and escalating risks across technology, scope, resources, and timeline; and partnering with Deloitte Consulting Services and DT to support alignment across implementation and sustainment.

Work you'll do As a Specialist Assistant Manager, Technical Project and Program Management on the TIS – Talent Innovation & Solution team, you will be responsible for:

• Executing sustainment activities, including ticket triage, system access administration, SkillsIQ (Eightfold) administration, and Wave 1 sustainment reporting
• Supporting process improvements and sustainment reporting enhancements to improve efficiency and service quality
• Supporting monthly reporting across the Skills landscape, including SkillsIQ and the Skills Management Tool
• Partnering with Deloitte Consulting Services and DT to support build, test, cutover, and sustainment planning activities
• Driving assigned implementation deliverables and escalating risks related to technology, scope, resources, and timeline

The team TIS – Talent Innovation & Solution Digital Platform & Services within TIS - Digital & Analytics is the HR services center for the U.S. organization across all regions. The Digital Platform & Services team follows a standard approach on developing business-aligned solutions that provide an enhanced employee experience through innovative solutions which are efficient and effective. Our goal is to deliver high-quality service through world class technology solutions, strategic reporting, data visualization and analytics

Location: Hyderabad Shift Timings: 2 PM to 11 PM Qualifications Required:

• EXPERIENCE SUPPORTING HR, TALENT, SKILLS, OR ADJACENT SYSTEMS AND REPORTING — 6-7years
• Experience managing tickets and requests and documenting operational processes
• Experience administering system access, platform support activities, or operational reporting
• Experience coordinating with cross-functional teams, including DT and Deloitte Consulting Services
• Experience supporting implementation lifecycle activities, including build, test, cutover, or sustainment
• Experience supporting both run operations and implementation or change activities

Preferred:

• Experience with SkillsIQ (Eightfold) or similar talent intelligence platforms
• Experience supporting monthly sustainment or operational reporting
• Experience identifying and escalating risks related to technology, scope, resources, or timeline

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