Sr. Assoc-CS Phone

The best BPM in the World - Sutherland OVERVIEW A customer professional with Transportation knowledge to address employees transportation concerns RESPONSABILITIES - Sound communication skill both written and verbal - Need to know Local / city Topography - Knowledge on MS office - To Manage drop to all the associates who logouts of the shifts or to handle calls made by the associates and addressing their queries - Need to coordinate with the vendors and associates and provide timely drop - Need to address queries raised by associates over phone QUALIFICATION & SKILLSETS REQUIRED - Minimum Degree / Diploma - Flexible to work in rotating shifts with 6 days working - 70% of the work will be on the ground / Parking and only 30% of the work will be system oriented (In case of Drop Management Team) - Good at handling calls and should be customer friendly and helpful in nature - Should be good at call documentations

Required qualifications:

• Minimum Degree or Diploma
• Flexible to work in rotating shifts with 6 days working
• 70% of the work on the ground / Parking and 30% system oriented (in case of Drop Management Team)
• Good at handling calls and should be customer friendly and helpful in nature
• Should be good at call documentations