Technical Support Intern at Apple India

Apple India is hiring a Technical Support Intern in Bengaluru for a 6-month, fully mentored internship. This is real, reviewed work on live projects — not a training sandbox or a certificate mill. About the internship You will join the technical support team and work alongside people who do this professionally every day. From week one you own a scoped piece of work, take it through review, and see it ship. Day-to-day responsibilities • Diagnose and resolve technical issues raised by users. • Reproduce reported problems and document findings. • Escalate bugs to engineering with clear detail. • Maintain troubleshooting runbooks. • Document your work clearly so the next person can pick it up. • Take part in stand-ups, planning and review sessions with the team. Tools and technologies you will use Troubleshooting, Communication, Ticketing Systems, Networking Basics, Linux, SQL, Documentation, Remote Support, Escalation Handling, Product Knowledge — plus the internal tooling Apple India uses day to day. What you will learn Systematic debugging under time pressure, and how to translate between users and engineers. Team structure You report to a senior team member who acts as your mentor, inside a pod of 6-10 people. Weekly 1:1s track progress and a mid-internship review tells you exactly where you stand. What we expect from you Curiosity, ownership and clear communication. You are not expected to know every tool listed — you are expected to have solid fundamentals, ask good questions, and document what you do. Details: ₹15,000/month stipend · 6 months · Work From Home (Remote) · 1 opening · Bengaluru. If you want to start a career in technical support in Bengaluru, apply now. Responsibilities: Diagnose and resolve technical issues raised by users.; Reproduce reported problems and document findings.; Escalate bugs to engineering with clear detail.; Maintain troubleshooting runbooks.; Document your work so the next person can pick it up. Requirements: Education: pursuing or completed B.E./B.Tech/BCA/MCA/B.Sc in CS, IT or a related discipline; Graduation year: 2025, 2026 or 2027 batch; Minimum 60% / 6.0 CGPA (relaxable for candidates with strong practical projects); Technical skills: working knowledge of Troubleshooting, Communication, Ticketing Systems, Networking Basics; Soft skills: clear written communication, ownership, willingness to document work; Experience: none required — freshers welcome; prior projects or certifications are a plus.