Virtual Assistant- Customer Service Representative & Multimedia Graphic Designer

You will handle bilingual customer inquiries across email, chat, and social channels, troubleshoot app and connectivity issues, and resolve onboarding, quest participation, and reward redemption problems. You will document interactions and recurring issues, escalate complex cases, collaborate with product and marketing, and create multimedia assets (graphics, infographics, animations, and videos) using Adobe Creative Suite, Canva, and Figma. This role is remote, but you must be available for occasional face-to-face planning and training meetings.