Voice Process Telecaller Jobs in BPO Sector - Join Today
Job Summary:
HR Service Jobs is actively hiring enthusiastic and customer-focused individuals to join our dynamic team as Voice Process Telecallers in the BPO sector. As a Telecaller, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring a seamless communication experience. This role is ideal for those looking to launch or grow a career in customer support with one of the most rapidly growing sectors in the service industry.
Key Responsibilities:
Handle inbound and outbound calls in a professional manner
Provide accurate information and resolve customer queries efficiently
Maintain customer records by updating account information
Meet daily/weekly/monthly call targets and service level agreements (SLAs)
Escalate complex issues to the appropriate department or supervisor
Follow up with customers to ensure full resolution of issues
Adhere to compliance guidelines and standard operating procedures
Provide excellent customer service to maintain customer satisfaction and retention
Required Skills and Qualifications:
Minimum High School Diploma or equivalent; Graduation preferred
Proficient in English and at least one regional language (Hindi, Tamil, Telugu, Kannada, etc.)
Excellent verbal communication and listening skills
Basic computer knowledge and typing speed of at least 25-30 WPM
Ability to handle stress and remain calm under pressure
Must be customer-oriented with good interpersonal skills
Experience:
0–2 years of experience in a customer service or telecalling role
Freshers with excellent communication skills are welcome to apply
Prior experience in a BPO or call center is an added advantage
Working Hours:
Rotational Shifts (Day/Night) based on project requirements
6-day work week with 1 rotational week off
Flexible shifts available for students or part-time applicants
Knowledge, Skills and Abilities:
Strong problem-solving and critical-thinking abilities
Ability to multitask and manage time efficiently
Positive attitude, self-motivated, and goal-oriented
Willingness to learn and adapt to new processes and tools
Knowledge of CRM systems and call handling software is a plus
Benefits:
Competitive salary with performance-based incentives
Paid training and skill development programs
Work-from-home opportunities for eligible candidates
Health insurance and employee wellness programs
Career growth and internal promotion opportunities
Employee referral bonuses
Why Join HR Service Jobs?
Work with a fast-growing and reputable BPO service provider
Be part of a vibrant and inclusive team environment
Gain valuable customer service experience
Opportunity to work with leading national and international clients
Start a long-term career with continuous learning and growth
How to Apply:
Interested candidates can apply by submitting their updated resume us or apply directly through our careers portal.
