Customer Support executive ( Application Support)
Job Description :
Responsibilities:
Responsibilities:
Accurately configure and test the Wera Product to the Requirements and Design documentation.
Install the Wera Product (remotely), including SQL server installation/configuration
Provide technical skills to the Respond Project life cycle
Provide technical and business skills to upgrade customers to newer versions of the Wera Product
Provide cover and assistance for the Respond customer support organization
Escalate customer issues to the Project Manager as appropriate
Observe trends with technical issues and recommend improvements to product, documentation or implementation
Ensure professional manner at all times
Acquire and maintain current knowledge of Respond products and service offerings
Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer issues as quickly and effectively as possible
Attend training sessions offered and assist with peer training as needed
Industry : Software Product
Functional Area : Engineering - Software
Education : B.Tech/B.E. - Any Specialization,
Experience : 2-5 yrs
Job Location : Mumbai
Status : Open
