Customer Support Executive | Work From Home | Flipkart CX Process |
Job Description:
Join Startek's Flipkart Customer Experience (CX) Team!We are hiring Customer Support Executives who are passionate about delivering excellent customer service and resolving customer queries with empathy and professionalism. This is a Work From Home opportunity for both freshers and experienced candidates.
Key Responsibilities:
- Handle customer queries and concerns through Calls, Chat, and Email.
- Provide timely and effective resolutions to customer issues.
- Demonstrate empathy, problem-solving, and customer-centric decision-making.
- Manage complex and sensitive customer concerns professionally.
- Ensure high levels of customer satisfaction and service quality.
- Adhere to company policies, processes, and compliance requirements.
- Complete mandatory training and certification successfully.
- Graduate or Undergraduate candidates can apply.
- Freshers with good communication skills are welcome.
- Experienced candidates must have a minimum of 6 months of documented customer service experience.
- Average communication skills in English (spoken and written).
- Male and Female candidates are eligible.
- 6 Days Working with 1 Rotational Weekly Off.
- 24x7 Rotational Shifts.
- Immediate Joiners Preferred.
- Complete Work From Home.
- Salary: 14,500 18,500 CTC per month.
- Paid Training Program.
- Work From Home Opportunity.
- Career growth and development opportunities.
- Opportunity to work with one of India's leading e-commerce customer support teams.
Candidates should have:
- Laptop with Intel i5 Processor
- Minimum 8 GB RAM
- Broadband Internet Connection (50 Mbps or above)
- USB Headset
- Power Backup Facility
