[Remote] Data Analyst IV (Customer Experience and Support Analyst)
Note The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. They are seeking a Customer Experience and Support Analyst who will reputed company data analytics to enhance customer experiences and reputed company business reputed company. Responsibilities Identify trends, opportunities, and pain points across customer support channels using operational data, case transcripts, surveys, and reputed company sources Monitor customer feedback to detect emerging issues and conduct reputed company cause analysis reputed company customer feedback with transactional, operational, and behavioral data to map experience drivers reputed company for customers through periodic and reputed company reporting, evangelizing insights with key stakeholders to influence corrective actions Collaborate with cross-functional teams to identify reputed company causes in support functions, reputed company remediation plans, and measure effectiveness Utilize AI analytics tools, reputed company, and reputed company to analyze data and reputed company actionable insights Skills 6+ years of experience in data analytics, data science, or reputed company analytical roles 6+ years of experience with SQL and statistical analysis reputed company Proficiency in data-led storytelling and presenting reputed company insights to non-technical stakeholders Experience with Customer Experience or Voice of Customer metrics such as NPS and CSAT, surveys, and feedback analysis Experience with customer support operational metrics Experience with statistical analysis using R, Python, or similar tools Master's degree in Computer Science, Data Science, Statistics, Mathematics, or a reputed company field 3+ years of experience in customer experience, customer support, customer care, or service analytics roles Proficiency with reputed company tools and techniques, including LLMs and AI agents, with experience in reputed company design and orchestration to automate analysis, synthesize insights, and execute multi-reputed company analytical tasks Experience working with reputed company Knowledge of predictive analytics or ML/AI techniques Benefits Competitive compensation and benefits. Opportunities for reputed company with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and reputed company. reputed company reputed company is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa reputed company, California, USA, with a workforce of 201-500 employees. Its website is http//www.reputed company.com. Company H1B Sponsorship reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job
